South Burlington Community Library - Frequently Asked Questions

Frequently Asked Questions

Who may obtain a library card at the South Burlington Community Library?

Any legal resident over the age of five may obtain a resident library card which also serves as a homecard. Non-residents (outside of the homecard system) and temporary residents may obtain cards valid only at the South Burlington Community Library. Children under the age of 12 must have a parental signature on their registration form.

What do I need in order to obtain a library card?

Identification that clearly shows your name and current legal address. Non-residents also need to show a valid card from their own library.

May I use my South Burlington resident library card at other libraries?

Yes. Any South Burlington resident in good standing may use his/her updated library card at the other sixteen Chittenden County libraries that are part of the Homecard System.

How else can I get a book that the South Burlington Library does not currently own?

If the book you need was published less than six months ago, fill out a request form for the Director to consider purchasing. If it was published more than six months ago, fill out an Interlibrary Loan Request form.

How do I know if the Library has a particular book?

Our online catalog can be accessed from any computer in the library or through the Library web page. The catalog will say if the book is available in the Library or checked out. You may also ask for assistance from a librarian to find books or to show you how to use the online catalog when you visit the Library.

How do I put a reserve on an item?

Call the library to place a hold or ask to place a hold at the circulation desk when you visit.

How many items may I take out from the Library?

There is a limit of three children's videos/DVDs per family. There is a limit of six books-on-tape/CD. Temporary cardholders have a limit of 5 items. There are no other restrictions on the number of items to patrons in good standing.

May I renew a book over the phone?

Yes you may. You may also request a log-in so that you can renew your own books through this website. First, ask at the Circulation Desk for a Request for Log-in form or for more information. As long as no other patron is waiting for the item, you may renew three times either in person or by calling the library. Best seller/reserve books and children videos/DVDs may not be renewed.

If I returned a book why do I have a fine?

The item was returned but was returned late.

If I am infirmed and cannot physically get to the Library, how can I obtain books or other items?

Call the Library to speak to our outreach personnel to set up home delivery and pickup.

Where can borrowed Library materials be returned?

Library materials may be returned to the circulation desk, our outdoor book return, and Hannafords on Shelburne Road, South Burlington. Any items that you have taken out at a Homecard library must be returned directly to that library.

Does the Library have computers for public use?

Yes. All patrons are required to sign in and sign out at the Circulation Desk when using library computers. There is a one-hour time limit for South Burlington Residents unless permission is given by the librarian. Unattended computers may be assigned to another person. One Guest Computer in the Library is available for non-residents. Non-residents are allowed one half hour use per day. There is a charge of $.10 for each page printed.
Can I donate books to the Library?

The library accepts donations of books (see policy) in good condition that can be used in the collection or sold at the Friends of the Library book sales.

Does the Library have a photocopier?

Yes. Copies are 10 cents. Change for dollar bills can be obtained at the Circulation Desk.

Does the Library have Federal tax forms?

Yes. Federal tax forms may also be obtained through the IRS web page link and state tax forms through the Vermont State homepage.